Liberty Specialty Markets Appoints Head of Business Development - Claims

Liberty Specialty Markets (LSM), part of Liberty Mutual Insurance Group, announced the appointment of Zara Ismail to the role of Head of Business Development – Claims (London). She is based in London and takes up the role with immediate effect. Ismail reports to Scott Kellers, Head of London Claims and Deputy Head of GRS International Claims, and Mark Stephenson, Head of Business Development and Market Relationships, LSM.

In her new role, Ismail is responsible for identifying, developing and communicating strategies on how the claims function adds value to LSM’s clients, brokers and across the wider Lloyd‘s and London Market. She will also manage the LSM Claims proposition and deliver an annual claims business development strategy. Ismail’s role will complement the wider objectives of LSM’s claims proposition of delivering superior value by supporting clients at every stage of the commercial relationship.

“We are thrilled to announce Zara’s appointment. Her wealth of experience in business development and extensive knowledge of working with claims will help us to achieve our objectives and support our clients, brokers and the wider Lloyd‘s and London Market,” said Scott Kellers. “How a claims function relates to clients old and new can be a crucial differentiator for carriers, and we look forward to working with Zara to maintain and grow momentum in our claims business development strategy.”

Ismail was formerly Head of Insurance Business Development at the law firm, RPC. She has more than 15 years of experience in business development and client strategy in the legal and insurance sectors.