Our claims promise from Liberty Specialty Markets

We believe that claims adds more value than just processing and payments, it’s about understanding our clients, brokers and markets in order to meet the wider needs and expectations of each specific industry and policy requirement.

We pursue a higher standard to ensure consistent and exceptional service across the entirety of your policy lifespan. Not only can you access outstanding technical expertise you also get a product service built around trust and dependability.

Our approach is rooted in partnership, which offers continuity and assurance in a changing world.

How our team is 'Raising the Bar'...

By paying valid claims quickly and reliably

We have an exceptional team on hand to make your claims experience straightforward.

By being one globally and locally integrated team

Our claims teams are seamlessly integrated, not only with each other but with our Underwriters, Actuaries, Treasury, Risk Engineers, TPAs and other departments. By working as one cohesive unit, we ensure that our clients and brokers receive comprehensive support at every stage of the relationship.

By acting decisively when it matters

You will be supported by our claims experts who have access to world-class tools and services on a global scale. Each handler is truly empowered to make decisions. This enables us to act swiftly and decisively when it matters most, ensuring prompt and effective resolution of claims.

By going the extra mile

We go the extra mile to provide exceptional service. In addition to our claims expertise, we offer a wide range of services, including risk prevention measures, that bring significant additional value to our client and broker relationships.

Explore our Claims + page

Meet the Claims leadership team

Our claims team members have high authority so they can make decisions locally in the interest of your claim.

Find a Claims contact

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Mike Gillett

Chief Claims Officer, Liberty International Insurance

London

Phone:+44 (0)20 3758 1118 Mobile:+44 (0)7747 791 478

mike.gillett@libertyglobalgroup.com

Scott Kellers

Deputy Head of Claims/Head of London Claims

London

Phone:+44 (0)20 3758 1242 Mobile:+44 (0)7799 005 348

scott.kellers@libertyglobalgroup.com

Renske Franken

Head of Claims Continental Europe & Dubai

The Hague

Phone:+31 (0)70 302 8657 Mobile:+31 (0)6 15 51 08 38

renske.franken@libertyglobalgroup.com

Sarah Howell

Head of First Party Claims

London

sarah.howell@libertyglobalgroup.com

Zara Ismail

Head of Business Development - Claims

London

Mobile:+44 (0)7585 564 130

zara.ismail@libertyglobalgroup.com

Francisco Javier Guardia

Head of Claims, Latin America and US

Miami

javier.guardia@libertymutual.com

Lindsay Loft

Global Head of Claims Operations

London

Phone:+442037581332 Mobile:+44 7890 627026

Lindsay.Loft@LibertyGlobalGroup.com

Robert Mercer

SVP & Head of Claims - Asia Pacific

robert.mercer@libertyglobalgroup.com

Our award winning team

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2024

Gracechurch Service Quality Marque (SQM)

Awarded to LSM, Claims

The SQM is awarded annually to claims teams who have been rated as having c...

2024

Intelligent Insurer's Cyber Awards - Rising Star

Awarded to Rebecca Emerson

The Intelligent Insurer’s Cyber Insurance Europe Awards are dedicated to ce...

2024

Brokers on Insurers survey by Insurance Business Australia - 2024

Awarded to Liberty Specialty Markets, Australia

We are proud to be recognised as a leading insurer, as an acknowledgement o...

2023

Gracechurch Service Quality Marque (SQM)

Awarded to LSM, Claims

The SQM is awarded annually to claims teams who have been rated as having c...

What do brokers say about us?
“Excellent claims philosophy, client centric approach, easy access to decision makers and dedicated handlers.”
Broker, UK
"The time frame that you have turned this around in is quite exceptional and I will be using you as an example next time I am complaining to (other) insurers about their constant hold-ups in paying claims."
Broker, Australia
“Liberty's claims service is always first class and the adjusters on the claims are always approachable for discussions as well as always being fair in the adjustment”
Broker, Worldwide