“The world wasn’t built with a ramp”: removing barriers to high performance

Walt Balenovich, a wheelchair user who has spent decades backpacking across continents, relates the accidents, misadventures and mishaps that he braved in his memorable and funny travelogue Travels in a Blue Chair: Alaska to Zambia Ushuaia to Uluru. “The world wasn’t built with a ramp”, he says, reflecting on the barriers and additional challenges he faced in his travels.

Balenovich’s comment struck me as succinctly encapsulating the adversity faced by many with a disability in the working world. Earlier this year at LSM, we hosted Ade Adepitan, a wheelchair basketball player, TV presenter, author and Paralympic star. His moving talk on his background, and the barriers he faced from early on in life to becoming an athlete, was a much-needed motivator for an honest, direct and often difficult conversation about workplace accessibility.

Ade’s achievement, becoming a world-renowned sportsperson, and Balenovich’s in travelling around the world are still sadly the exception. For many, disabilities, visible or invisible, can be a significant barrier to employment and high performance in the workplace.

Adjusting our way of work

Not everyone aspires to be a Paralympian or travel the world. What many want is a gainful, challenging and well-remunerated career. Insurance has much to offer for young people looking for employment, and broadening access to our industry has been a focus for many in our industry over the past decade. Initiatives such as ‘Dive In’ have explored the barriers to employment or progression, raising awareness across the globe. At LSM we are making progress towards a more diverse workforce through a broad range of initiatives to promote inclusion.

But we have to be honest and admit, as an industry, that making reasonable adjustments for disabilities visible or invisible, has not been a particular strength. And that needs to change.

Ade Adepitan put it simply: “Polio didn’t make me disabled. Being in a wheelchair doesn’t make me disabled” he said, “but an obstacle in my way – like a stage without a ramp - that’s what makes me disabled. We should try to remove life’s obstacles, for everyone”.

Inclusion requires effort and a diverse range of measures: from the physical changes needed to make our offices disability friendly, to ensuring those with chronic pain, for example, have access to the latest ergonomic solutions for activities non-disabled employees take for granted. The sheer complexity of offering comprehensively disabled-friendly employment is often daunting, but that’s not a reason to shy away from tackling the issue.

The financial services industry is frequently better placed than most industries to ensure accessibility, with city centre locations, contemporary offices built with the latest facilities and technological solutions.

However, while modern facilities have generally improved accessibility, we have significant challenges ahead of us to ensure that barriers to effective work for those with invisible disabilities are tackled. HR departments have always done their best to fulfil their duties and obligations to employees. Recently, for example, work-from-home surveys have tested desk setups in home offices to ensure flexible working does not make certain conditions worse. Modern technology can address issues around physical injuries such as repetitive strain injury or hidden conditions like dyslexia, but we need comprehensive programmes using all the resources at our disposal to support everyone effectively. 

LSM also ensures all team leaders are provided with mandatory training to support diverse teams, including training on how to support those with hidden disabilities. We have also recently launched “Able Matters” – an employee-led network focused on accessibility.

But although we are clearly making progress, I have come to believe this is not enough, and continued and re-enforced leadership and management sponsorship is required to ensure accessibility and inclusion is a priority.

Inclusion is its own reward; but it also comes with a return on investment

The arguments for inclusion, and a diverse workplace in general, are very well-rehearsed and conclusive. A broader talent pool leads to a diversity of views and better decision-making, thus to better results and a happier workforce. If we offer our people the best, most welcoming place to work, they have a better chance to reach their full potential.

The insurance industry has long highlighted the struggle to attract and retain diverse talent. Improving accessibility is a way to enable new talent to enter the marketplace and enable existing employees to perform at the highest level. But it is also a good in itself: recognising that everyone deserves a fulfilling life and career, not just those who become world-famous athletes or travellers, is the start. And then making the adjustments that enable our colleagues to succeed when otherwise they couldn’t is the logical conclusion. They’re called “reasonable adjustments” because they are eminently so.

Our team is always open and ready to talk to employees about their adjustment needs. We are working to make our office more disabled friendly, whether it’s a physical disability or not, whether it’s visible or invisible, and whether it’s straightforward or complex. We will find a solution. That is the meaning of inclusion, in which I believe fundamentally.

I was moved by Ade’s speech and glad we were privileged enough to hear from him. However, being moved is not enough. The next step is to work within our company and within our market to make inclusion, in all its complexity, a reality. The world wasn’t built with a ramp. But we do now have the tools to build one. We should and will.