Liberty Specialty Markets awarded outstanding service quality marque by Gracechurch

Liberty Specialty Markets (LSM), part of Liberty Mutual Insurance Group, has been awarded the 2022 Outstanding Service Quality Marque (SQM) by Gracechurch, the independent insurance research consultancy, for the fifth year running.

The SQM is awarded annually to the claims teams of London Market insurers who have been rated as having consistently delivered outstanding claims service. The winners have the highest ratings from the results of independent robust evidence gathered from specialist claims brokers.

LSM is one of six London insurers to receive this accolade in 2022. The winning insurers were all strongly recommended by claims broking specialists and consistently highly rated for communications, commerciality and maintaining strong relationships.

Mike Gillett, Chief Claims Officer at LSM, commented: “It’s hugely gratifying to be recognised for the quality and consistency of our claims service yet again. Through our integrated claims, underwriting and risk management services, we aim to deliver superior value at every stage of the claims journey. The Gracechurch SQM puts that under the microscope. This award reflects the highly-focused, disciplined approach delivered by our claims team.”

First launched in 2017, the Service Quality Marque is awarded to businesses that excel in consistent service quality based on the Gracechurch Claims Service Report.

For further information please contact:

Luther Pendragon
Adrian Beeby
020 7618 9100 / 07879 403 564
adrianbeeby@luther.co.uk

Liberty Specialty Markets
Lorna Wiltshire
07483 073 244
lorna.wiltshire@libertyglobalgroup.com